Terms & Conditions – Nouveau Beauty Clinic

Welcome to Nouveau Beauty Clinic. By booking an appointment with us, you agree to the

following terms and conditions. These ensure a smooth experience for all our clients.

1. Appointments & Arrival

Please arrive on time for your appointment. If you anticipate being late, please notify us as soon as possible.

Please note that some aesthetic treatments may require up to 30 minutes of preparation time. You will be informed of this at the time of booking.

2. Deposits & Payments

A non-refundable deposit is required to secure your appointment. This will be deducted from your final bill or can be held on your account as a rolling deposit for future bookings.

• Beauty Treatments – £20 deposit

• Aesthetic Treatments – £50 deposit

• Multiple treatments on the same day – 50% of the total booking cost

• Full payment is required upfront for treatments under £25

Deposits are required for all aesthetic treatments and for appointments lasting longer than one hour.

We accept cash and card payments. Please note that a minimum card spend of £25 applies. We do not accept American Express.

3. Cancellations & Rescheduling

We require at least 24 hours’ notice to cancel or reschedule an appointment. With sufficient notice, your deposit can be transferred to a new booking.

Cancellations made on the day of your appointment will be charged at 100% of the treatment cost.

Deposits are non-refundable.

4. Gift Vouchers

Gift vouchers are available to purchase in-salon or online, for a value of your choice. They are valid for 6 months from the date of purchase.

Gift vouchers are non-refundable and cannot be exchanged for cash.

5. Treatment Suitability & Medical Disclosure

It is your responsibility to inform us of any medical conditions, allergies, or contraindications prior to your treatment.

We reserve the right to refuse or modify a treatment if it is deemed unsuitable for health or safety reasons. Patch tests may be required for certain treatments, and you will be advised if this applies.

6. Refunds & Complaints

We do not offer refunds on completed treatments.

If you experience any issues, please contact us within 48 hours so we can assess and resolve the matter. If you are dissatisfied with a service, we encourage you to speak with a member of our team so we can address your concerns promptly.

7. Children & Guests

For safety and insurance reasons, children under the age of 12 are not permitted in treatment areas.

We kindly ask that any guests accompanying clients remain in the waiting area during appointments.

8. Privacy & Data Protection

We collect and store your personal data securely in accordance with UK GDPR. Your information is used solely for booking, record-keeping, and communication relating to your treatments.

9. Right to Refuse Service

We reserve the right to refuse service at our discretion, including but not limited to the following circumstances:

• Where a treatment is deemed unsuitable

• In cases of inappropriate behaviour, misconduct, or abusive language

• Failure to comply with our terms and conditions

By booking an appointment, you confirm that you have read and agree to these terms and conditions.

If you have any questions, please contact us at: info@nouveaubeautyclinic.com

By booking an appointment, you confirm that you have read and agree to these terms. If you have

any questions, please contact us at: info@nouveaubeautyclinic.com